Independent insight into your client’s experience.
We take responsibility for your client listening — real conversations, not online surveys — so you can channel your energy into your core business, confident you know exactly how your clients feel.
Client feedback can make or break a business. This isn’t just relationship management — it’s relationship building.
Your clients want to know you’re listening and taking their views into account. Being proactive builds trust and understanding — reassurance that you’re providing the services they need, the way they need them, when they need them.
We run your client listening, start to finish.
A clear four-step process, run end to end by us as a genuinely independent third party.
You introduce us to your clients and we handle every interaction from there — including scheduling time to meet.
Over video calls we speak directly with your clients, gently encouraging candour in an open, unhurried atmosphere.
We deliver a report that dives deep into the data and themes to uncover the true narrative of your client base.
Our reports carry the insight to steer your accounts around the real wants, needs and perceptions of your clients.
The insight to strengthen every client relationship.
Your clients become open books, giving you invaluable insight into how best to serve them.
Understand recurring themes across your feedback — what’s working and what needs to improve.
We work with you to resolve the recurring themes we uncover — hearing your clients means hearing how to improve.
Working together long term creates continuity for your clients and shows how your accounts improve over time.
Trusted by leading communications consultancies.
The Rapporting team have become an invaluable asset for us at LCA. Their independent client-satisfaction service gives us deep insight into how our clients truly feel, and the trend analysis they present lets us step back, spot patterns and take action.
I’ve worked with Rapporting on client-satisfaction and lost-pitch audits for many of my media clients — a dream team to work with. Efficient, insightful, responsive, and their work has enhanced client retention and acquisition. I couldn’t recommend them more highly.
Rapporting have been instrumental in developing our client-satisfaction programme. As an independent third party they engage directly with our key clients, providing insights that strengthen our relationships. If a critical issue arises, the team flags it immediately — a tangible difference to our business.
Relationships are built in conversation, not surveys.
As client feedback moved to the industry-standard online survey, our founder saw it strip away the nuance and genuine insight that only a real conversation can surface. To build the best relationships possible, people need to actually speak to one another — and that ethos is what Rapporting is built on.
We’re proud to be a female-founded and owned business, established in 2022.
Optimise your client listening.
To start building stronger relationships with your clients, book your free discovery call with the Rapporting team.