Independent insight into your client's experience.

Client feedback can make or break a business.

This is not just about relationship management, it’s about relationship building. Your clients want to know that you are listening to them and taking their views into consideration. Being proactive in doing that helps build trust, understanding and gives reassurance that you are providing them with the services they need, in the way they need them, at the time they need them.

At Rapporting, we take responsibility for your client listening, enabling you to channel your energies into your core business.

We will:

Organise

You introduce us to your clients and then we handle all interactions. Including scheduling a time to meet with them.

Conduct

Using video calls we will speak directly with your clients, gently encouraging them to share more, creating an open and candid atmosphere.

Produce

We create a quarterly report, diving deep into the data and themes to uncover the true narrative of your customer base and monitor satisfaction across a variety of areas.

Guide

Our reports contain vital information to help with the direction of your accounts based on the wants, needs and perceptions of your clients.

What you get:

Insights

Your clients become open books giving you invaluable insights into how to best serve them.

Trends

You gain an understanding of the trends in the feedback uncovering reoccurring themes both of things that are working and things that need improving.

Resolution

We work with you to resolve any reoccurring themes uncovered in our reports. When we listen to your clients, we hear how to help you improve your relationships.

Continuity

Working with us long term creates continuity for your clients and allows you to review how your account management has changed and improved over time.

Optimise your client listening

To start building stronger relationships with your clients, book your free discovery call with the Rapporting team.

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What our clients say:

Carolyn has brought with her a professional and streamlined approach to our client auditing programme. Instrumental in helping us set the right tone from day one she has used her understanding of what we were trying to achieve and her experience in conducting the interviews to ensure that we got the best results and learnt the most from each interview. Our clients and associates have been very complimentary about her approach and diligence – and we are very confident positioning Carolyn as an independent auditor working for LCA.

I have worked with Carolyn and Gemma on client satisfaction and lost pitch audits for many of my media clients and they are a dream team to work with. Efficient, insightful, responsive and their work has helped us improve many aspects of our operations and enhanced client retention/ acquisition. I can’t recommend Rapporting more highly.

About Rapporting

Having seen the trend of client feedback move to the now industry standard online survey, our founders knew that this would strip away the nuance and true insights that come from having an actual conversation. Relationship building exists in personal interaction. In order to build the best relationships possible, we need to speak to each other. This is the ethos our company is built on and how we work with our clients to foster the best working relationships possible with theirs.

We are proud to be a female founded and owned business since being established in 2022.

Carolyn Kenyon

Co-Founder – Carolyn has honed her skills and expertise in driving strategic business change through customer feedback. Her extensive background in HR, PR, Fundraising, and Property, as well as working with high-level executives, brings a diverse range of skills to her work.

In her free time, she loves spending time with her family in the beautiful Isle of Wight, you will find her taking long walks with her beloved black Labrador. She is a keen sailor and enjoys the arts.

Gemma Barrett

Co-Founder – Gemma is a seasoned customer experience strategist who excels at leading customer-centric transformations across various industries. She’s an expert in crafting and guiding customer-focused teams, consistently fostering strong, long-lasting customer relationships.

When she isn’t working, you can find her with her husband, 2 boys and cuddly cats in Surbiton. In her spare time, she is training to be a Counsellor and learning Italian.

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